David Lou, co-founder, and CEO of Pomelo established it in 2013. Since its inception, they have gained success and are one of the biggest companies in the fashion industry. They offer reasonable rates and trendy fashion for female customers.
Present in 43 countries all over the world, they have made their mark through supportive after-sale services and other such factors. Present in Jakarta, Bali, Bandung, Surabaya, Medan, etc Indonesians love to shop from them.
In addition, when going for the purchases, customers are required to fetch our Pomelo promo code for undeniable discounts and savings.
Customer Care Services
Pomelo customer care services are supportive and the following are the options through which you can connect with them.
- Contact them at (+62) 21508 90653.
- You can mail them at wecare-id@pomelofashion.com.
- Connect with them through their social media handles i.e Facebook - @pomelo, Instagram - @pomelofashion, Line - @pomelo, and WhatsApp - (+66) 02-821-6878.
- Go through the FAQs section for quick solutions.
Payment Channels
Payments at Pomelo are easy and below are the options through which you can complete your transactions.
- Credit Card
- Debit Card
- Virtual Bank Transfer
- Cash On Delivery
- Manual Bank Transfer
- GOPAY
- Credit Store
Moreover, when you are at the payments page, consider applying our Pomelo promo code for absolute savings and ultimate discounts on your purchases.
Membership Benefits
Below are the perks and benefits buyers enjoy on their purchases done through Pomelo.
- Members enjoy earning cashback on all their orders through the Pomelo app.
- You need to register yourself as a member when registering as a member to gain benefits.
- Members enjoy a 10% cashback on their purchases when they apply the promo code.
- You can spend this cashback for future purchases.
- You will receive cashback through Pomelo credits.
- To know the credits balance, go to your account and click on the Pomelo credit tab.
- Members receive cashback when the orders are sent and payments are completed through tap.try.buy method.
- In the case of in-store orders, members receive cashback on the same day orders were placed.
- Rewards expire within 60 days.
- When orders are placed agin the validity is further extended for 60 days.
- The amount of cashback to be applied are auto-calculated.
- In case of returns, received cashback will be removed from your account.
- Moreover, for additional savings, consider applying our kode promo Pomelo and enjoy ultimate discounts.
Hassle-Free Returns
Returns at Pomelo are easy and below are the points you need to be considerate of.
- Options for returns include In-store returns, Local drop-off, and Direct shipping.
- Indomaret & Ceria Mart are the drop-off location available for the buyers.
- Exchanges are not supported on their platform.
- Products purchased through Clearance sale are not applicable for returns.
- In the case of in-store returns, buyers need to print the return forms, pack their products and stick the first page on the form of the package.
- To deliver directly, buyers need to send packages to the given address.
Try & Buy Benefit
Buyers at Pomelo Enjoy Try & Buy services and below are the points customers are required to be considerate of.
- Buyers receive refunds through the original mode of payment or through store credits.
- Choose from the various style and colors available on the Pomelo app.
- You can send it to your preferable Pomelo location.
- Try these products and purchase one that you want.
- Advantages of buying from over 60 brands and for up to 15 products.
- Lastly, consider applying our kode diskon Pomelo Fashion for undeniable savings and perks.
Tips To Save More
Online shopping at Pomelo just got better and below are the points customers are required to take note of.
- A newsletter subscription help buyers gain additional discounts and exclusive deals.
- Sign in and receive a first user promo code of 15% on your first purchases.
- Avail of free shipping on orders above IDR390,000.
- Get to the sale tab and enjoy purchasing products at discounted rates.
- Grab festive discounts and offers.
- Finally, fetch our Pomelo discount code for absolute discounts and savings.
Refunds
The refund process at Pomelo is easy and below are the points customers are required to be considerate of.
- Buyers receive refunds through the original mode of payment or through the store credits.
- Received store credits are redeemed for future purchases and cannot be cashed out.
- Products go to the quality check which when clears, refunds are processed.
- Customers receive refunds through the store credits within 1-2 days.
- Other payment methods like bank transfers, credit cards and Go pay take a longer duration.
