Can I get a discount if I order more than 20 copies?
Yes, discounts are available for bulk orders. Just fill out the bulk order form with all the important details. A representative will get in touch shortly with pricing and options.
Is it possible to cancel an order after placing it?
Once an order has been submitted, it can't be changed or removed. This covers changes to the payment information, shipping address, or design. Before confirming the order, it is essential to fully examine everything.
Is it possible to reorder an existing project without having to start from from the beginning?
Yes, you can reorder from previous projects by logging in and going to My Orders. If no changes are required, use Reorder; otherwise, use Duplicate to make changes before placing a new order. At checkout, a new order number will be generated.
How can I find out if my order has been shipped and processed?
Following checkout, you will receive an email with your order number for your records. A second email with tracking information will be sent out as soon as the item ships. To check the status of the delivery, use the tracking number on the courier's website.
I have a project in my cart; is it possible for me to make a copy of it?
Yes, select the Duplicate button in the cart, which is located under the project preview. A duplicate will show up directly beneath the original. This makes it possible to make quick edits or changes without having to start from the beginning.
Can I edit a project after placing an order?
Once an order has been placed, it cannot be changed. Go to My Orders and choose Duplicate to make a new version in order to make changes. Before placing a new order, make any necessary adjustments to the project.
Why am I unable to click my project's Order button?
Check the upload progress in the upper-right corner of the screen if the Order button is grayed out. The server may still be receiving photos. Before placing the order, wait until the upload is complete.
Why does my shopping cart have an additional fee?
Choosing premium paper or adding more pages to a project often results in additional fees. Click the Change option and select standard paper to get around this. To save money, check the settings before checking out.
Why didn’t I get an order confirmation after making payment?
Look for the confirmation message in your email's spam or junk folder. Use the live chat or contact page if nothing shows up within an hour. When you need assistance, have your payment information on hand.
Can I choose the exact date and time for my order to arrive?
Estimated delivery times are subject to change based on the product type and shipping method. It takes longer to produce some things. There may be delays, particularly during busy times like the holidays.