What are the products customers can buy at Sephora?
Products such as Cream lip stain, Clinique, Eye shadow, Eye cream, lip balm, hand cream, lancôme cream, Harga Lancome, lancôme skincare, cream lip stain, contour, Nail polish, lipstick, lip gloss, and foundations from brands like Dior, Clinique, Foreo, Dior, Hermes, KENZO, Laneige, and many more are loved by Indonesians.
How do I locate legit Sephora retail stores in Indonesia?
To locate stores, customers can go to the store locator option which will show them all their stores present in locations like Gandara city, Galaxy mall, Jakarta, Bandung, Bali, Semarang, and Surabaya.
How can I make payments through a virtual card at Sephora?
To make payments through virtual cards, customers need to choose this option at the checkout page. They will receive a 16 digit unique code through which payments can be done.
What happens when I put any products on the wish list at Sephora?
When you add products to the wishlist you will be instantly notified when it will be in stock if it is out of stock. Also when it goes on sale or price drops on it, you will be known.
Why hasn't my order arrived even though the usual delivery time has passed?
During times of high demand, like severe weather, national holidays, or significant sales, delivery may be delayed. Aerosol and restricted item orders may also take longer to process. Reach out to the customer service team at contact@sephora.co.id for assistance.
How can I find out how my Sephora order is progressing?
Use the Sephora Mobile app or the website to access My Account. To view the most recent status and tracking information, click on Orders. This will indicate whether the order has been shipped, delivered, or packed.
How do I find my order confirmation number?
Following a successful online or Sephora app purchase, an email containing an order confirmation number is sent. Typically, it starts with "LX." Contact Customer Service at sephora.co.id/contact-us if no email is received.
Can I purchase more than one item at once?
Because of product demand, bulk purchases are not permitted. Typically, there are two to six units per item, shade, or variant.
I purchased a product; is it possible to request an exchange?
Exchanges are permitted via email within 14 days as long as you include a product photo, an unboxing video, and all of your order details. Items need to be purchased at full price, sealed, and unused. Gifts or tools are not eligible for exchanges.
Can I return my Sephora online order to a physical store?
Online purchases must be returned via sephora.co.id. Only items bought in physical stores are eligible for in-store returns. Within 14 days of the purchase, an original receipt is needed.