How can I check in online for my flight?
You can check in online using the Traveloka app or website. Log in and find your e-ticket under "My Booking". Then, tap "Online Check-in". After you agree to the policy, enter your information and tap "Check In". Your boarding pass will show up on the e-ticket and will also be sent to your email. You might need to print it for the airport.
Is a printed boarding pass required at the airport?
Yes, a printed boarding pass is often needed to get through the departure gate. If you can't print it at home, you can get one at the airline’s counter. This helps make sure boarding goes smoothly and prevents delays. Always check your airline’s policy beforehand for confirmation.
What should I do if online check-in doesn’t show up?
First, make sure you are logged into your Traveloka account. For users in Indonesia, the online check-in menu is on the homepage. If it still doesn’t appear, check if the airline offers this feature. Visit Traveloka’s online check-in page to see which airlines are supported.
How can I check my booking payment status?
To check your payment status, log into your account and go to "My Booking." The status will appear next to each booking on that page. The bill icon also shows a complete transaction list and payment details. If you are not logged in, use the "Retrieve Booking" feature on the website.
How do I request a refund for a hotel booking?
Log into your account, go to "My Booking", and select the hotel. Scroll to “Manage Booking” and tap “Refund”. Read the refund policy and agree to the terms. Follow the prompts and submit your request to finish the refund process.
What should I know about refund processing times?
Refunds usually depend on hotel approval before they are processed. In Indonesia, expect refunds within 14 working days. In other countries, it may take up to 30 working days. The processing time also depends on your original payment method.
Can I cancel a hotel booking made with 'Pay at Hotel'?
Yes, but you need to follow the instructions in a related support article. Check the “My Booking” section for cancellation terms. Refunds for these bookings can vary and depend on the hotel’s policies. It's best to look at the hotel voucher for complete details.
How do I change the date of my hotel stay?
Log into your account and find your booking under "My Booking." Tap “Reschedule,” check the terms, and submit your new dates. If the new booking costs more, you’ll need to pay the difference. If it costs less, a refund will be processed after submission.
What if the hotel booking is non-refundable?
For non-refundable or 'Pay at Hotel' bookings, the usual reschedule process does not apply. Instead, you should cancel your current booking and make a new one. Always check the hotel’s refund policy on the e-voucher. This can help you avoid unexpected costs when rescheduling.
What is Discount Package AddBonus during booking?
This is an additional offer that appears during checkout under “Frequently Added to Booking.” It includes discounts, special bundles, or bonus perks based on your selected product. Options may differ for hotels, flights, or activities. Choosing these can lower costs and add extra value to your booking.